now we've all heard excuses before, and we've all probably used an excuse or two in our lifetime too. but what do you think about this one. This comes from an 8th year mowing customer. strictly mowing, nothing else. she includes a note with her payment that reads: i'm sending one half of the payment now and if it's ok, i'll send remainder after my next paycheck. i'm sorry this is late but my labrador had to have surgery on his paw to remove a growth and it is cancerous. with x-ray, surgery, and bioposises, i was left really short. thanks for being patient. the month before she was late, and included a note saying that since her moher had just recently died, she was behind trying to pay her mother's bills. what do you do in cases like these? people have problems, it's a fact of life... so in running your business, how lenient are you with payments coming in late?