This a Copy and Paste of the most famous thread on Lawnsite. New account with four wide wood trimmed stairs leading down to a large back yard. End of the day, not thinking clearly, tired, don't want to use the 21 on this back yard. Take the WB slowly down the stairs with deck tilted back. Cut the back & suddenly realize I have to get the WB BACK UP THE STAIRS. Dropped off the help before this job. Tilt the deck back & make a slow run at the first step (pretty steep), no go, increase speed make another run, no go. Wood is getting scraped. No way I'm going to make it up four steps. Unlock the hydro & pull. Doesn't work. Customer comes out, sees the scraped wood & me sweating & pushing at the bottom step. I tell her the machine broke down & I will restain the wood. She gives me an evil look (don't blame her) & watches as I push, pull, twist, lift, to no avail. Finally after about 15 min. I tell her I'll be right back. Phone everyone I know, answering machines, left lotsa URGENT messages. That WB is still sitting in her back yard. I'm so ****** STUPID. What would you have done besides not take it down the steps? Thought of a ramp about an hour after the stores closed. I had my face pressed up against the glass at the locked lumber store. Went back to the customers house yesterday morning with two employees, lumber, circular saw, wood stain & a sander. WB IS GONE! I am in shock. Then I see the wood fence at the back of the property has been smashed through. At this point I'm sure the WB was stolen. Walk over to the smashed fence & see the WB front end up against a tree in the adjoining yard. Blade was running because both my customers, & the neighbors flower garden have been chopped up. Take the WB out through the adjoining yard, sand & restain the steps & leave. Got a message from the customer last night to call her, but haven't been able to get through yet. Hoping the husband did this & not some kid looking to steal a WB so I don't have to pay for the damage. The fact the blade was running when it crashed through the fence makes me think it wasn't a theft attempt. If the hubby or one of their kids did it I'm not at fault & shouldn't fix the fence ???? I had my guys cut the adjoining yard because of the path the mower made from the garden to the tree. Not sure if that was a good idea. http://www.lawnsite.com/showthread.php?t=18203&highlight=calvin FYI this thread had 96 replies and 4666 views and was reprinted in Turf Magzine.