The Nerve of Some People

Discussion in 'Lawn Mowing' started by Tn Lawn Man, Jul 8, 2006.

  1. Tn Lawn Man

    Tn Lawn Man LawnSite Senior Member
    Messages: 479

    A client that I mow for called me and asked about shrub pruning. I told her that I was due to mow her that day and that I would look at them and talk with her.

    When I got there and started talking to her I noticed that she kept asking me specific questions about pruning methods. A flag went up *newusflag*.

    I cut the conversation short and told her to give me a minute or two to look at the shrubbery more closely and I would give her a bid. In my mind I was thinking about $150.

    This is where it went off the deep end. She said, "Oh, I don't need a bid. I know that I cannot afford you. But, there is a fella that does work for me and he said that he would use my electric clippers and do it for $30. But, I know that he doesn't know how to prune them properly but YOU DO. So, I figured I would ask you how to do it and then tell him."

    In all my years I would NEVER consider doing this. What are people thinking????:hammerhead: :hammerhead: :hammerhead:
  2. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Messages: 3,758

    Doesnt that just chap your azz when that happens? Like taking your car to the dealer and asking them to show you how to fix it, what king of quick answer do you think they would give you:laugh:
    People seize to amaze me and I can tell you more than one horror story on shrubbery I have encountered.
  3. ProStreetCamaro

    ProStreetCamaro LawnSite Platinum Member
    Messages: 4,300

    Sometimes people really cant afford to have a professional do it. Just feel good that she had praise for you and trusted you enough to ask you whats the proper way to do it.
  4. Oxmow

    Oxmow LawnSite Senior Member
    Messages: 494

    Ya should have told her what your "consultation" fee was then asked her what she would like to know.
  5. Charles

    Charles Moderator Staff Member
    Messages: 9,009

    Yea, your time and knowledge are valuable.

    I try not to speculate on what people can afford. Usually they have the money. They just don't want to spend it on you and your service. Everybody has different priorities. Your priority should be getting the most money for your time/expertise and/or labor
  6. CutInEdge Lawn Care

    CutInEdge Lawn Care LawnSite Senior Member
    Messages: 677

    Mam it would cost me more than $30 to show you what needs to be done. If you want have him give me a call and I will be happy to discourage him from doing your shrubs for a mere $30. Let's put it this way! Your not going to get a $150 knowledge for $30. Have a nice day!!!
  7. Idealtim

    Idealtim LawnSite Senior Member
    Messages: 939

    That is complete B.S. Some people just don't get the big picture of us trying to make money. I walk away from houses like that with my head spining asking myself, did they really do/say that?
  8. deerbutcher

    deerbutcher LawnSite Member
    Messages: 14

    By reading this board, I can relate alot of customer issues with my winter job, deer processing. This thread made me think of the customers that want me to give them my sausage recipe but were gonna do their sausage themselves. Or the hunters that did make their own sausage, but expect us to vacuum pack it for them while they wait for it.

    When I started in deer processing, my price was alot lower than it is now, but after time passes, people trust me in knowing their deer will be done the way they want it. They tell their friends, they come to me and then they tell friends, and so on. I am one of the more expensive processors in my area now and sometimes have to turn away work. That sounds like some of the LCOs on this board.
  9. Shawns Lawns

    Shawns Lawns LawnSite Senior Member
    from Maine
    Messages: 638

    I once had a custome call me and ask if he could hire my help because i was to much.
  10. topsites

    topsites LawnSite Fanatic
    Messages: 21,652

    I hear you man, just a day or two ago I had a customer gave me a similar wake up call... We were talking about this and that and I had a feeling he couldn't afford it (or should I say wouldn't pay ME to do it) because I mentioned it would cost several hundred dollars, and his answer: Hmmmm, you know you're right, I'm going to have to call someone professional to do this.

    For those of you who didn't get the hint, this translates to I'm just a low-life lawn boy in their minds.

    But you know what I think? I think customers like that are asking for it, you only need to do this to me once to let me know what you think of me. Once you do this to me, I know where we're headed. Because there comes a time, there always comes that time of the year: LEAF season! When those leaves start to falling and a customer who done let me know I am not worth the dirt on their shoes calls me, you know what happens?

    I will eat your crud while I'm cutting your grass, ohhh I'll kiss your tail and I'll smile and act all nice because it's my mistake I didn't see you coming, but then grass cutting is easy and I can't afford to drop you mid season so I'll take your money and smile in your face when you abuse me but as for those leaves covering your yard... Well, I don't advertise leaves and I never said I would do them.

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