My Wife has a hoover vacuum, a couple weeks ago the bracket on it where it pivots broke. To me it would have been a wear and tear issue, so I took it apart and called the retailer I bought it from to ask whether they could order a new bracket for me. Its just under 2 yr old with a 2 yr warranty, he said just bring it in and we'll send it away, itll be covered under warranty. I was concerned they would get it and see the problem, then tell me its wear and charge me to fix it, which would end up costing nearly as much as a new one with labour costs etc. Anyway we got the vacuum back with the bracket replaced & to our surprise a new motor had been fitted aswell. We hadnt mentioned anything about the motor, but it was lacking in power a little after so much use. So they took it upon themselves to test that and decided to fit a new one. Thats what I call great warranty & sticking by your product. Yet Hustler arent even willing to send Mick a can of yellow paint to cover the mods he is making in attempt to fix a problem that originates from them, which they should be making every effort to fix.