So far this year the PITA personality has morphed into a different being. In the past it was the "complainer". You know the type, they are never happy with anything starting from the moment you talk/meet with them. They question price, frequency, equipment etc... Well this year it has been just the opposite. All of the people that came across difficult when I first met them have been my best new customers. However, I have discovered that the PITAs are camouflaging themselves. Every PITA that I got this year started out by telling me everything that I wanted to hear. "Oh yes, that sounds great" "I am interested in full service, hedges, fertilizer the whole nine yards" "Now, I want to make sure I get an invoice promptly so that you get paid on time" And, of course, the Sure Fire Sign of a PITA.....drum roll..... "I have plenty of friends that I would like to refer to your service" They go out of their way to make me feel like they are going to be the best customer and then BAM!!!!! They don't want to pay. How about you all????