What is your process when you get a telephone inquiry for a project? Here is my problem...the majority (75%, roughly) are price shoppers. "Do you give free estimates?" or, "I would like a price for landscaping." We are relatively new into expanding into design/build (two years), so I have yet to establish a set system for this and screening. I have been charging a $75.00 initial on-site consultation for everything, but too often (75%) I find myself having to defend why we don't give free estimates as the other so called "professionals" do. I am looking to try and concisely educate a prospect client over the telephone the value and the why we approach every project from a design point of view, starting from a budget, and not an 'estimate'. I feel every time I am 'defending' myself and end up overwhelming them when trying to explain the reasoning of our process. What are your thoughts and experience?