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Things you SHOULDN'T say to the customer

Discussion in 'General Industry Discussions' started by zechstoker, Oct 12, 2012.

  1. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Messages: 3,372

    Since you have now had this experience with this customer and the rooster, I am curious how you will handle another encounter from a liability standpoint?. Lets suppose said Rooster sneaks up on you again while your working. Something gets damaged or someone gets hurt, excluding the Rooster. Would you be responsible or would you pin the blame on the customer or both? ESP. In lieu of the conversation you have already had with the customer.
    easy-lift guy
  2. White Gardens

    White Gardens LawnSite Fanatic
    Messages: 6,776

    That's why you always dispose of the evidence.

    " Your rooster is missing? I'm sorry to hear that, the coyotes must have got it."

  3. larryinalabama

    larryinalabama LawnSite Fanatic
    Messages: 19,478

    I think fried chicken for supper would be nice.

    For the most part I dont say much to customers, I let my work do the talking for me.
  4. Glenn Lawn Care

    Glenn Lawn Care LawnSite Silver Member
    Messages: 2,645

    I'm sure he knew you were joking. I wouldn't read to much into it.
  5. zechstoker

    zechstoker LawnSite Senior Member
    Messages: 975

    In all seriousness, I believe liability would fall on me since the customer issued the warning in the beginning. If he wasn't warning people of possible dangers on his property, then it'd be different I'd imagine.
  6. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Messages: 3,372

    Understood. Usually it is the bad dog of the customer or the neighbors dog. Of course I believe Rooster should now be added to that list.
    easy-lift guy
  7. yardguy28

    yardguy28 LawnSite Platinum Member
    Messages: 4,463

    personally I wouldn't have said something like that even though the home owner made a joke previously.

    it's the same with swear words I think. if I spoke with a client who used the f word every other word I would let my swear words fly when speaking with them.
  8. zechstoker

    zechstoker LawnSite Senior Member
    Messages: 975

    Yeah, I know what ya mean. As professionals in the business, we gotta keep everything politically correct as often as possible. Then we have slip-ups that I'd say are no more than human error. To acknowledge this and put forth effort to minimalize these risks, I believe, is a step in the right direction. "Biting the tongue" is the phrase that comes to mind.
    Posted via Mobile Device
  9. cpllawncare

    cpllawncare LawnSite Silver Member
    Messages: 2,659

    I NEVER swear around customers, it's the ultimate unproffesionalism IMOP. I get after my guys also for it.
  10. yardguy28

    yardguy28 LawnSite Platinum Member
    Messages: 4,463

    neither do I. but I know of some people in business who will assume if the client swears in front of them, they can swear in front of them.

    just like this thread. the client made a joke about the rooster so the worker assumed he could do the same.

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