I have had this particular property manager as a client for a number of years. We used to do really good business, year round, multiple properties, always paid on time, was very particular about how he wanted things, and we delivered. We really took care of him over the years, and respected him with pricing fairly, doing a great job, never cutting corners, and overlooking the little stuff we would normally bill others for. When he said jump, we would. He was our biggest client. Nowadays, he isn't our biggest client. In fact, he's one of our smallest. His clients have has sold off most of their real estate (huge commercial shopping centres), he's getting ready to retire, and we have only one property left for summer groundskeeping work only, payments aren't as regular, and we have had to secure work elsewhere to make up the decrease in revenue. This spring we quoted on edging and mulching beds at the property, which we do every other year, and he tells me they have budget restrictions, and will have to get the mulch blown in as its cheaper. The job takes 150 yards of mulch over 35 acres, hundreds of trees and lots of big beds. So I give him a price on edging only, and he claims he'd still be over budget, so decides to get them blown in only and forget about the edging for this year. Last week he calls me from the site, and tells me my guys are there, and it looks like crap because the trees and beds havent been edged. I inspected the property the week prior, and it looked fine, all double trimmed, shrubs were shaped, grass was green, but i would agree, the edges would have to be re-cut to be perfect. In an insulting tone and rage, he asks a labourer if he know how to edge a tree, then grabs an spade (not a half moon edger) out of the trailer and demonstrates how he wants the edges to look while the crew stood around to watch. He cuts the soil out around a tree and lifts it over the mulch and leaves it there. The foreman comments on how it looked better before he touched it, and he gets pissed off and leaves. I get two calls, one from my foreman, and one from him. I'm thinking-either this guy has lost his mind, or demetia is setting in. I remind him of how much it would have cost him, and he declined, and explain to him now its going to cost him more, because they have to move the much out of the way, then edge and put the mulch back. He gives me a lame story of how the owner is upset, as the other properties he owns (out of town) have edges everywhere and they look beatiful, and he suggests that if we want to keep the contract we have to do it for free otherwise he'll have to find someone else. I tell him to tell the owner to take his wallet out, and he can have almost anything he wants done for a price. The contract we have now is a little underpriced. In the past they always spent money on one thing or another, and because of the volume, and they paid promptly, I didn't increase them as much as I should have this year. When they started axing properties, the volume was gone, and I was left with this property at the volume price, with increased expenses. I kept quiet and didn't even raise the issue-first mistake. Now he wants me to kick in 4-5 k of edging for the sake of keeping the property-whatever! What would you do? I've decided to instruct the boys not to edge as he doesn't want to pay, and if he starts acting up today, to pack everything up and leave. Sorry for the long winded rant, but the ignorance of some never fails to amaze me. I've never experienced this level of ignorance on any of the public sector work we do, only with dumb ass property managers. I'll be making that full transition into public sector work a little sooner I guess.