I was asked to design a landscape plan to go into my mowing customers lawn. The plan would be estimated out in phases and installed in phases. We spent several hours with the customer to find what she likes and dislikes and started bouncing a few ideas off her to see a rough plan in my head. We came back with what I felt looked very nice and fit the budget of the 1st phase they had talked about. A few weeks went by and a ton of phone calls and trips back out to the customers house and finally got the job. By the time I got the job the free dump, due to storm clean up was over and already lost 180.00 right off the bat but that is just the start. She told us she had a few other ideas and wanted to change the plan some. Of course I said fine the plan was just to get the customer thinking once they could see it on paper anyway. Of course I find out now she shopped my plan and her changes all over town to find a better price. Everyone thinks I'm nuts for charging so little but I hadn't priced the (small) changes of course. We went from 3 yards of dirt to 12 yards and was del. wrong time(customer to handle getting it to site on my time line) the dirt got rained on big time before we could get over to cover it so now 12 yards of mud. 3- 7 gallon trees turned into 2" trees 4 total. 6 2 gallon shrubs turned into 23 2-5 gallon shrubs and 1 completely extra bed and making the rest a ton bigger. I fell like we are headed for tough times as I didn't even see the plan she drew until I had removed 3 cypress covered up the mud(dirt) and wondered why so much dirt. I thinki they whitheld the drawing they wanted to use until I got started so not to talk money til I got started. I have spent the better part of 2 weeks on this even working in the rain as she was pushing hard to be done. They are a good mowing account but feel like I'm getting ready to mow all year for free if I don't step the bid up a ton. Due to the unplanned extra time this job has taken I lost a nice 1800.00 clean up/ landscape job and a few smaller ones I had planned to do in this time but couldn't start them until I got this done. We will finish this job in the morning and have really been stressing over what to do for the bill. The plan she had us do is not really anything what we designed for her and agreed upon for the bid. What to do? I can't scan the drawing in for all to see but what would most charge to move 12 yards of mud and plant everything listed plus several trips to town for extra stuff they forgot, cutting in several beds and around 7 yards of mulch. Part of the problem is they wanted to buy everything and go get it. I think they really just wanted to not have me make any money on materials but I could be wrong. Any thoughts?