So I picked up a new account about 6 weeks ago. The lady is a nurse, very friendly on the phone, and sounds young and energetic. I had never met her in person because she works at night and sleeps all day. It had been about three weeks and I hadnt received a check so I stopped going and sent her another statement. She calls up and says "my lawn really needs to be cut. Your check is in the mail. etc." I called her back and said "I still havent recieved a check but I'll be happy to cut your lawn when I get one." A week goes by an no check - so I still hadnt cut her grass. I go by on wednesday and see a new guy doing her lawn. I stopped and approached him. "are you the guy who used to do her lawn" he asked "yeah" "she said she wanted something a little more weekly." he said in a jerky way. "oh" i said "well i stopped coming because she hasnt paid" He didnt seem to care. We kept talking and he tells me he has 80 accounts. Its just him and one other guy and they cover a pretty big area (or so he says) Hes using a pitchfork to pick up piles of grass his old toro 36 left. Has no shirt on. Pants falling off. Hes got a dumpy old ford, trashy unorganized trailer and some beater equipment. He says "if you ever want to sell your business let me know. I'm in the process of aquiring two other lawn companies right now." He gives me a card and I recognized the logo. I asked if he has another truck. "Yeah my 06 f150. It was getting too beat up so I bought this beast." We talked for a few more and then I told him good luck and he said the same. I was first left wondering if I handled the customer right. Should I have done something different? My second thought was: should I feel threatened by this guy? All 40 of my accounts are in this neighborhood and he seems to be doing something right if hes got 80 accounts in his second year. I dont know why, but I've been bothered by it this week. I keep my truck and equipment and crew always looking the best possible. We are very professional but should we worry about this dude? I lost two other accounts last week to crews like this. Do you guys get nervous about this sorta thing?