i had this customer a couple years back. she was a real royal pain in my butt. got her lawn looking great, kept it perfect, but she was too much for me to tolerate, i just stopped showing up. this year she calls me back. says the last 58 companies she had there weren't doing it right, the place looks like hell, can i PLEASE come back. i say ok, but these are the rules, follow them, and you stay on our schedule, don't bend or break them, or you are once again history. ok fine. getting the place back in shape, and here we go again with the b*tching. "i want my lawn cut on fridays, not wed or thurs. " i say , "look, we do your neighbors on wed or thurs, take it or leave it." she's moaning, i don't want to deal with it, i say, "ok, i'll tell you what. i'll do it on fridays." got an ear to ear smile and saw those pearly white coffee stained dentures. cut her neighbors on wed, skipped her that week. cut her neighbors the next wed, skipped her again, showed up on SUNDAY at 8 am. she freaked. the following week cut her neighbors on wed, skipped her that week. skipped her the next 3 weeks. this is the phone call i got this morning, "bob, this is mrs. anal, look, my lawn is so high, that the dog won't even go out in the yard. i get the messege loud and clear bob, you win. put me on for steady wednesdays." and THAT, is how you train a pita client.