"20xd" had posted a thread "17.5 hours and I have Z problems"......this is the type customer service I have touted Hustler as having for years, and once again it shows up. "20xd".....I can fully understand your frustration, but as you can see PJ has gone far above the call of his duty to satisfy you as a customer. This is truly what customer service and putting the customer first is all about in the countermeasure PJ has put in writing (must I say in front of many witnesses), to remedy your problem. This is his post below enabling everyone to see the type person PJ is, and the model mower company he represents. I would say not one mower manufacturer has customer service that would come close to rivaling Hustler in this department, and this is not the first time I've seen a problem resolved by PJ in this manner. QUOTE: Ken, The customer is # 1, as you can see by this forum, this is what I do in addition to my regular duties as a territory sales manager with Hustler. I have personally handled all the posts in this forum and in other forums on LS for over 10 years now, our intention is to provide information and help if needed in areas where needed. I am sorry you are reading my posts as you are, I am not meaning to offend you at all, in fact I have been in contact with Rodney, Alan and the dealers during this whole process, and have visited with 2 out of the 3 dealers in person in the last 2 weeks. I am sorry you weren't satisfied with the first 2 dealers, as I hear today, your mower is ready for pick up from the 3rd dealer, if it is not to your satisfaction this time I will personally handle the return of your mower for what you paid for it and put you in a brand new freshly built from the factory equivalent. I am closing this thread as it seems to be a debate instead of a solution to your problem, feel free to post or email me the results of your mower when you pick it up / mow with it.