this is why customers make me sick!

Discussion in 'Lawn Mowing' started by bobbygedd, Oct 16, 2004.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    this is why most of my customers are considered expendable. they make me sick! i have like 5 lawns in this one very troublesome area, poor soil conditions and shade make it rough, but i got all 5 of the lawns in picture perfect shape, it took 3 years, but they are there. one by one i'm picking up the neighbors. so, i have one that calls me, i go over and go thru everything that needs to be done. she thinks my fert program is very high compared to the chain service she's been using. yea yea yea, but the place is a dump, you want it nice....this is the price! her and her husband will think about the program, but certainly are interested in the aerating/seeding i recomended. so, we did it. my ryegrass was up in 5 days, fescues up to 4-5 inches after 3 weeks, and bluegrass just starting to show, loving these 65-70 degree days. i show up there to blow the leaves off the lawn, and what do i see? a pesticide flag. i knock, ask her wtf???? what was applied? a herbicide! on my brand new grass! i let her have it. i can see it now, in spring the grass will be dead, and it will be my fault i'm sure
  2. crawdad

    crawdad LawnSite Bronze Member
    Messages: 1,938

    Ya, but they saved five bucks.
    rodfather likes this.
  3. I know what you mean. It seems like when the customer has someone else on the lawn their agenda seems to be to make you look stupid.
    The one exception I had was a tree crew that sprayed a circle of orange paint around the nest of some ground hornets in a lawn.
    Of course, being the brain child that I am, I had to walk over to see what the circle was all about....

  4. Branchland

    Branchland LawnSite Senior Member
    Messages: 354

    I can't stand customers like that.

    I'm still laughing at the circle thing David. I'd probaly done the same thing.
  5. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Exactly what I would have done too bobby...I would have gone ballistic right on their front porch.
  6. Gr grass n Hi tides

    Gr grass n Hi tides LawnSite Bronze Member
    Messages: 1,020

    Too funny. I had a similar thing happen when, after very detailed conversation about the what-to-dos & don't dos after I seeded her lawn.......a lady went ahead anway and, in her words "put some weed & feed down to boost the new grass I figured it couldn't hurt." Well, it did hurt. The tiny new grass was like .........arrrggghhh!!! Cripes. I have no idea what her application rate was, probably she just went out there and started throwing it around I didn't bother asking.

    Man that hornet thing is funny, lol, lol.
  7. Precision

    Precision LawnSite Silver Member
    Messages: 2,995

    Average client only has enough brain cells to walk and talk, but not at the same time. Read a label? Herbicides kill grass? Scalping in July is bad? you mean you need to measure fert?

    Kitty litter is looking better and better.

    The shovel is just too messy.
  8. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Messages: 8,745

    I have had that happen before too Bobby, but instead of a herbicide, they put down fertilizer, approx 10lbs per 1,0000 sq ft. Oh yeah, that sucker was fried!!!
  9. MMLawn

    MMLawn LawnSite Gold Member
    Messages: 3,569

    Absoultely ROTFLMAO esp after my post!!!!! :drinkup:
  10. Runner

    Runner LawnSite Fanatic
    Messages: 13,497

    That DOES just about sum it up the best, doesn't it? People like these just don't comprehend that when the price is higher, and you explain's what's in the bag. They just think yeah, yeah....fert. is fert.. They don't realize that some people (like you, for instance, Bobby) are spreading a much higher quality of product for the simple reason of what all it contains. They have no idea that what big green puts down is basically worthless junk,... they figure it must SOMEthing good, because they put down a whole lot of it. Some people, however, are wising up to it, although there are many small companies out there now who are putting down mediocre products.
    Just out of curiosity, Bobby, was the flag from the same big company they had before, or was it someone else this time. That would even add insult to injury.

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