Homeowner here, would like to hear your opinions on who is right or wrong. I had 10 6' Douglas Firs planted 4 years ago by a landscape company. They had a one year warranty. Two of them died in less then the year and the others looked bad as well but did not die. The landscaper replaced the two dead trees and said if the others dont make it he would replace them as well. Well three more years later these other trees continue to look worse and are actually smaller then when they were planted. The year after they were planted I had a person from local agriculture dept (I forget the name of the place) look at the trees to see if it was a disease or what was wrong, he advised they were planted too deep . I let the landscaper know this , and he said he did have bad help that year , and if there is problems he would replace them. So now back to the year 2005. I let the landscape company know in March ,5 of the remaining 7 trees need to be replaced , I even told him I would pay for the trees if he installed them at no charge. He agreed, then when I asked him for the price he was charging $240/tree, the same tree at the landscape place down the road retail is $119. I took this as rediculios and told him so. I bought the trees from the other company and panted them myself. That was problem number 1. Here is number two, another tree planted last summer from the same company a 12' Japanese pine $499 + 200 to plant, died within two weeks. SO he said he would replace 1st thing is spring, because fall is not a good time to plant long needle pines??? SO I agree , what ever is best. This is last fall, I asked to be first on his list in spring to have this tree replaced, he agreed. It is now May and this tree is still not relaced. AM I crazy or is this company wrong in there treatment to its customers? I have used them for 10 years , probably spent about $30,000 with them. Obviously I am done using them now. What would you guys do for your customers in these situations?Am I expecting too much?