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today i grovelled for the first time on my own behalf

Discussion in 'Lawn Mowing' started by ntglcedmonton, May 7, 2012.

  1. ntglcedmonton

    ntglcedmonton LawnSite Member
    Messages: 2

    I looked for an introduction thread...or even rules for intro's but came up short. So in a nutshell, i've been visiting this site for years as a grunt and today is my first post as a member/business owner.

    After my first round of spring cleanups, i got a call from a senior client who "had a bone to pick". Her complaint was that I had whipped out a completely overgrown area with no defined boundaries that she claims is a flowerbed, after which she then complained that I had NOT whipped out an area that was a defined flowerbed....

    and i'm wrong....jeez

    btw i happen to know she has a big mouth so grovelling was necessary....
  2. Ridin' Green

    Ridin' Green LawnSite Fanatic
    Male, from Michigan
    Messages: 17,646

    In the words of Guns-N-Roses- "Welcome to the jungle".:)
  3. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Messages: 3,372

    Buy her a box of milk bone dog biskets and tell her to enjoy herself. Sounds like she got a hold of some nasty pills and you were first up know the effects. Don't let it bother you.
    She has only started and will progressively become worse. Find a replacement account for her now and let her off easy. Save the drama for someone else.
    easy-lift guy
  4. herler

    herler LawnSite Fanatic
    Messages: 5,139

    That is unfortunate because I don't normally grovel so usually when that happens it signals the beginning of the end of that relationship, I like it when I can say I am sorry even if I'm not but not to the point of groveling, just be sympathetic and lend an ear and leave it at that and hope it works but if it doesn't I can be glad to be out of there as well lol

    I mean I get it too, the problem is that past a certain point the bigger their mouth is the more they can run it all they want.

    But, it happens to the best, I do understand that.
    Last edited: May 7, 2012
  5. MOW ED

    MOW ED LawnSite Fanatic
    Messages: 5,028

    What do you mean by "whipped out"? I am thinking you string trimmed the heck out of her pansy bed. So did you or didn't you ?
    It will grow back. I have been in the business for 17 years and don't do much groveling anymore. Not to say that once long ago I may have once.
    Some clients are not worth having.
  6. ntglcedmonton

    ntglcedmonton LawnSite Member
    Messages: 2

    I don't normally grovel either, in fact this spring i've told off several clients who actually seemed to respect me more. :hammerhead:

    this particular lady is one of my very first clients (began exactly 1 year ago) and she was semi responsible for steering me towards a local seniors community center newsletter. (i suppose i may have stumbled on it eventually) Basically it was the springboard for building my snow removal client base as well as my summer base.

    My work speaks for itself, yet somehow i feel kinda obligated to put up with her Baloney.

    as for what I string trimmed, i believed they were overgrown lilly's in the lawn. Which they were she told me but she gave up on removing them and kinda liked them?!?!
  7. SSmith

    SSmith Banned
    Messages: 447

    Pride is one of the 7 deadly sins. I say...be a sinner.

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