I had an interesting call from a customer this afternoon that really cracked me up. I'll tell you what she said in a moment. First... I'll give you a little background on her. This woman signed up for my program this Spring. She falls into that group of people that don't understand I won't be able to work wonders with their lawn, if they won't water their lawn, or mow their lawn properly. To illustrate, this customer let's her grass get 10" tall before cutting it. She also didn't water her lawn this year, even though we had a drought and to top that off, she has two big dogs that devastate her backyard. Even though I have all of these negative cultural issues to deal with, she still expects to have no weeds in her lawn and she expects me to make her lawn look great. When she called me today, she said that the weeds that I recently came out and sprayed were still in her lawn. She told me that I needed to come back out and spray them again. She also complained that I missed the weeds in her flower beds. I had to remind her that the service agreement she signed, told her that I didn't treat weeds in beds as part of my program. That's a separate service I offer. It hasn't even been six days since I performed that blanket weed control application on her lawn (I used Cool Power). Lol... It's almost like she expected her weeds to have exploded when I sprayed them, or something. I explained to her that when temperatures are this cool, you won't get the kind of rapid knock-down you can get when it's warmer outside. She's one of those customers that has no problems wasting your time, but won't even return my phone calls I've given her, trying to talk to her about her lawn earlier this year. Because of her antics, I'm going to let her go at the end of this year. Where do these people come from?