you old timers know what i went through with toro. i will never buy another toro product. this is our first year doing residential snow service. my dealer had two toro model snow blowers . he recomended them, i almost bought one, but stuck to my guns(i will never buy another toro). instead, i bought a used junker for $200 that was reliable, and got me through the storm. my friend, was not so lucky. he paid $1350 for a brand new toro snow blower. the first day, it broke down. he fixed it himself cus he needed to get through the 2 day storm. the second day, it broke down. he again fixed it. it again broke down at the end of the day. he brought it back to the dealer he bought it from. they refused to replace it, but said they would fix it. today is saturday, there is a storm forcast for tommorow. he called, they said it wasn't done. he said screw it, i'll work on it myself. he went down there, and THERE WERE 2 OTHER GUYS, WHO BOUGHT THE SAME SNOWBLOWER, ALL WITH THE SAME PROBLEM! THEY SAID THEY WERE "UNABLE TO GET PARTS", but, my friend called around, and he was able to get parts, why weren't they? he fixed it himself, again, and really wants his money back, but they wont refund it. bottom line TORO DOES NOT BACK THIER PRODUCTS! THEY WILL COST YOU DOWNTIME, MONEY, AND LOSS OF CUSTOMERS, AND COULDN'T CARE LESS!!!!