I don't know if any of y'all have experienced this yet but I got a cancel today that has been a customer of mine for almost 8 yrs now. He said he was canceling because he was offered a better price. I could hear the dread in his voice of being on the phone having this discussion with me. He didn't want to cancel because he knew I had provided outstanding service through the years( he even said so himself several times while on the phone with me) I told him I couldn't get in a price war with anyone so that part didn't matter but I asked him who it was. It was a NKOTB. I guess that's what made me mad more than anything. Usually it's the National chains pull that kind of Crap. I told him to keep my phone number in case things didn't work out. He said he definitely would and said "That's the thing, will the service be the same?" WTF do people want?.... Sorry, just had to VENT!