I learned a valuable lesson this week. By nature I am a very agressive, impatient person and found out it was costing me money. I have (3) guys working with me, each from various backgrounds. (2) of the (3) followed me from my last job to begin mowing and landscaping this year. I have been in/out of the lawncare business since 1992 and see commercial mowing as a second nature business. After all, who cannot run a WB, ZTR, or trimmer. My impatience with their abilities turned out quite a bit of deadtime yesterday and some visibly shaken employees, so I decided to approach things differently this morning. I prepared diagrams for the guys this morning explaining exactly how to mow a residential / commercial account. I explained stripes, throttling down around mulch beds, keeping the grass clippings off the street and items such as this. I fired up all of the mowers and let them run the equipment all over the parking lot. I explained eache piece of equipment in detail, then we loaded for the day. Once on site, I explained to them that I did not care how fast we moved through the properties. Cut at a comfortable speed and relax. After each account, we walked the properties to look for problems and recommendations about how to make a better cut next time. I have to say..... WHY DIDN'T I TAKE THIS APPROACH IN THE PAST! By the end of the day, the guys were having a ball because they were cutting well, comfortable and confident. I hope someone else learns from this thread. Please invest time in the crew (just as you would in equipment) and watch the dividends be returned.