I have a customer who lives only half a mile for me. The property was actually my first account when I started my mowing service. The property is 2 acres, and has perhaps 15 relatively young trees in the yard, mostly maples. The only mature trees, about 5 if I remember correctly, are those Chinese elms. Anyhow, I'm sure you all know how the limbs of both species seem to multiply overnight and tend to hang downward as they grow. The previous owner of the property would keep them trimmed back, or if he didn't have time, would tell me to just cut whatever I wanted, and bill him for it. I never charged him near what it was really worth, as I figured it was helping me out at the same time, but I did charge a few bucks a couple of times a year. Okay, the home sells in January of '06. A single mom from California, with one teenage son. This is one of the nicer homes in the immediate area, and the gal drives a Land Rover, so I figure she is pretty well off finanancially. The previous owner had referred her to me, so come spring, she calls for service. I upped my price $10 as I had originally bid a little low. No problem. Mowed all summer of '06, and mentioned to her about the previous owner hiring me to remove the limbs that were in the way, but she never took the hint. I just cut a few limbs myself, to make mowing more tolerable, and threw them on a brush pile in the back. She got behind on paying me, but as promised, when she found a job about the first of this year, she paid up. Well, this year, the tree limbs are getting to the point that it is almost dangerous to mow under the trees, and is really a PITA big time. Takes me about 15 minutes longer to mow than it should. I've also stretched the interval between mowing, because she lost her job, and is having trouble paying. Now, I don't mind helping someone out, and she paid me up the last time after getting behind, so I'm willing to work with her on that issue, up to a point. As for the tree limbs, her son is probably 14 (she is late 30's), and he, or she, for that matter, could whack the limbs and drag them to the back of the yard, but they do not do ANYTHING in the yard. She won't even pick up what is left of cardboard boxes in the driveway from when she moved in. If it were just a few limbs, on a couple of trees, I'd just whack them myself and forget about it. I've done it on this place, and a couple of others, but to really alleviate the problem, I figure would require 2-3 hours work, minimum, by the time you trim all the limbs and haul them to the back of the place, and I just don't feel like doing any more charity work for her. I'm wondering what kind of policy most of you have regarding the tree limb problem? Do you charge them, refuse service, raise your price to cover the extra time, or what? Dropping the account, is, of course, an option, and it may eventually come to that, but this place is so close to my home I hate to lose it, as I can run up and do it anytime I have a couple of hours free. Most of my other accounts are a 30 minute drive away. Thanks for your replies.