Tree Truck Destroying Lawns

Discussion in 'General Industry Discussions' started by tjpropertyandlawn, Feb 12, 2013.

  1. tjpropertyandlawn

    tjpropertyandlawn LawnSite Member
    Messages: 5

    There is a company that has a boom truck for doing tree work, but when this company arrives on the job site they park the truck on the lawn, drop their stabilizers and then leave it for a couple of days. This company also drops all of their trimmings on the lawn and never clean them up (unless the customer pays extra for clean up). Anyone have any suggestions on how to approach the home owner, and/or the tree company. They do create more work for my company, however it is hard to see this company destroying nice lawns.
  2. Hawkshot99

    Hawkshot99 LawnSite Bronze Member
    Messages: 1,431

    Just tell your customers that you cant be running over all of the trimmings and such. Either they do the cleanup themselves or they can pay you or the tree company.

    Also make sure you show the customer the lawn damage the tree company caused. If you dont say anything to your customers nothing ill change. Talking to the other company will get you nowhere.
  3. Valk

    Valk LawnSite Silver Member
    Messages: 2,763

    Yes, they leave deep impressions esp when the ground is soft. This can lead to scalping under the right/wrong circumstances. AND, these impressions seem to remain and not fill themselves in (so to speak).
  4. alldayrj

    alldayrj LawnSite Gold Member
    Messages: 3,793

    A. call greenpeace
    B. start doing tree work
    C acquire currency fixing their mistakes

    do you expect them to clean up and fix damage without the customer paying?
  5. Toro 455

    Toro 455 LawnSite Member
    Messages: 238

    I don't "approach" anybody. I clean up the mess, bill the customer.

    NOTHING gets a customers' attention like getting a bill. Much better than negoation.

    If the customer complains to me I have three questions for them;

    Did the work need done?
    Did I do it?
    When are you going to pay me?

    Don't ever get caught in the middle between other service providers and the customer. Do your job, even if it means cleaning up after someone else. But I'l bet next time they pay a little extra for the tree trimmers to put down protective mats and clean up their own mess.
  6. tjpropertyandlawn

    tjpropertyandlawn LawnSite Member
    Messages: 5

    Thanks for the help. My future customer asked to just make it right after the tree company is done and the customer will fight with the tree company to pay the bill after I get paid.
  7. weeze

    weeze LawnSite Fanatic
    Messages: 12,743

    i think this always happens because most times the tree companies are called it's right after a storm and the ground is still soft when they run their trucks over it.
  8. lawnservicellc

    lawnservicellc LawnSite Member
    from TN
    Messages: 11

    Call them and ask for the job? If we have to do anything outside the normal scope of work at a property we ask for the job. In this case if they told us no, I would tell them I will mow as close to it as I can. They can't get mad at us and they are now aware!

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