Discussion in 'Irrigation' started by kgcs, Sep 20, 2013.

  1. kgcs

    kgcs LawnSite Senior Member
    Messages: 342

    How would y'all have responded to this...

    I have a customer an estimate for an irrigation system. He thought the estimate was a little high so he asked if he could dig the trenches and back fill and just get me to mark the lines and install everything else. Would you be worried he would not dig the lines correctly?

    This is also his concern, if I did the trenching, there will be about 800 feet of 4" wide pipe trails in his yard. Most customers understand that and they know you have to scar the yard to make it better in the long run. He doesn't want any damage what so ever to the yard. You should have seen him freak when the utility company was marking the lines in his property. And before you suggest it, we do not use vibratory plows.

    Any advice would be greatly appreciated. Thanks
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  2. AI Inc

    AI Inc LawnSite Fanatic
    Messages: 26,434

    Any advice?

    Run like hell!
  3. Sprinkler Buddy

    Sprinkler Buddy LawnSite Bronze Member
    from Florida
    Messages: 1,185

    Couldn't have put it any better! Ditto!

    Would you give him the same warranty as you would by doing the complete job yourself? What happens when he back fills and has sprinkler heads a little deep and or a little to high. He'll be calling you for sure when he sees a gusher in his lawn!
    Last edited: Sep 20, 2013
  4. ArTurf

    ArTurf LawnSite Platinum Member
    Male, from Ark
    Messages: 4,182

    Wouldn't let him dig trenches, odds are they wouldn't be correct. I would let him backfill, if he did this he could only blame himself on the cleanup. As mentioned may want to pass on this one since he may be a long term PIA.
  5. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    This issue is a communication issue, look you are responsible for your customers irrigation education. You must resolve the notion that a sprinkler system can be installed without evidence of you ever being their. You have to resolve the " no damage whatsoever " before the job can move foward. Any discussion with your customer other than the above first is a waste of time.
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  6. Irrigation Contractor

    Irrigation Contractor LawnSite Senior Member
    Messages: 408


    Even if you get through the install and paid this guy will never go away peacefully. The best thing we have even done is review our entire customer list at the end of each when we decide the release any and all customers that are either a pain in our a$$, do not pay, are not profitable or all of the above.
  7. AI Inc

    AI Inc LawnSite Fanatic
    Messages: 26,434

    10% of potential customers you will never make money on , and neither will anyone else.

    Another 10% you will not make happy , and neither will anyone else.

    Avoid them both like the plague.
  8. windflower

    windflower LawnSite Bronze Member
    Messages: 1,092

    If he wants no damage to the yard get a sod cutter and replace the sod when the system is in. This will raise the price. He'll love that.
  9. kgcs

    kgcs LawnSite Senior Member
    Messages: 342

    I don't think that would be economically feasible since he is on a budget plus that still wouldn't gurantee no damage. Just lower the chances of it
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  10. Mdirrigation

    Mdirrigation LawnSite Gold Member
    Messages: 3,612

    I know this guy , he is the one who brought his own steak to a restaurant to save some money .

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