trimming shrubs and palms included?

Discussion in 'Florida Lawn Care Forum' started by blissout, Jul 13, 2013.

  1. blissout

    blissout LawnSite Member
    from Orlando
    Messages: 1

    Hi there,

    Does anyone of you include trimming palms and shrubs in your regular services? I mean for the same price. I just purchased some accounts and the former owner used to include that, I didn't know that, but now when my crew is doing the job, customers keep telling them to trim all the bushes and palms and this happens week after week. It takes a lot of time as most of them has many. The problem is that if they don't do that, people call to complain, and I don't want to lose the accounts for which i paid for. Of course I don't include that in new and old accounts, but do you have any suggestions?
    Thank you!
  2. Its a done deal now but this is def something you should have found out before either raise them or do it for free...
  3. Landscape Poet

    Landscape Poet LawnSite Gold Member
    Messages: 3,638

    Guess you better learn to trim shrubs quicker. Have you spoke to the former owner to ensure that he did this for "free" and that the customers are not just pulling a old Okie Doke on the new guy? Still not sure how you purchased accounts not knowing this.
  4. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Messages: 3,372

    Try using a growth regulator on your shrubs and bushes. This should reduce your labor cost. The palms are another story. I would continue with the existing contracts for 1 year and than raise your price to cover your labor cost. If any of your customers balk, wish them the best and move forward without them.
    easy-lift guy
  5. williams lcm

    williams lcm LawnSite Bronze Member
    Messages: 1,200

    Yes...I have the same deal when I bought a business out this year. I just do what the previous owner did on those property's. It is what it is. Just bite the bullet and trim them up this year. Next year raise the price
  6. Jim1119

    Jim1119 LawnSite Member
    Messages: 4

    I always do every thing in one price because that's what sets you apart from all the others. I have tons of customers asking me if my price includes hedges and weeding and I say that's part of the lawn maintenances job and get the job right then and there.

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