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Trustworthy Dealer?

Discussion in 'Lawn Mowing' started by Blades Lawn Maintenance, Apr 7, 2013.

  1. Blades Lawn Maintenance

    Blades Lawn Maintenance LawnSite Bronze Member
    Male, from Montague, NJ
    Messages: 1,235

    Many say that having a good dealer is a big part of purchasing a new mower. So what do you look for in choosing a dealer to buy from?
  2. Sprinkler Buddy

    Sprinkler Buddy LawnSite Bronze Member
    from Florida
    Messages: 1,185

    Do they give a loaner if it's warranty work? Do they put their commercial guys before homeowner repairs that come in? Do they have qualified mechanics that know what they are doing?

    Ask other lawn guys in your area, see who they prefer and why. Most will tell you the truth, some wont. One can usually get a good feeling by visiting the shop as a shopper a few times. Go as a homeowner, just looking to see what all you have. Try to talk to a few on the floor, small talk. If mechanics are visible ask them a few questions. You'll be surprised what small talk can review.
  3. Golfpro21

    Golfpro21 LawnSite Senior Member
    Messages: 563

    yes agreed, make sure you have the option of a loaner when your machine goes down(and it will), make sure commercial equipment goes to front of the line, or better yet fixed while you wait.
  4. jrs.landscaping

    jrs.landscaping LawnSite Silver Member
    from Maine
    Messages: 2,763

    What the others have said as well as a good commercial salesman who will work with you for demo's and financing. Also make sure they have the parts/services you need for your business.
  5. ed2hess

    ed2hess LawnSite Fanatic
    Messages: 14,452

    Most shops don't do loaner and have no need to do that if they are good. Good places will work on a walk in immediately if you establish yourself with them. Simply ask them what their turnaround time is for repairs,
  6. weeze

    weeze LawnSite Fanatic
    Messages: 12,595

    quick repairs or loaner mowers.

    worst thing would be if you were without a mower for 2-3 days during the season since they were working on it.
  7. Bassman

    Bassman LawnSite Senior Member
    Messages: 270

    I've been loyal to the same dealer for 13 years, no more. If my mower needs work done it is automatic 1 week down time, loaner, forget about it. I agree with the other comments.
  8. Armsden&Son

    Armsden&Son LawnSite Silver Member
    Messages: 2,358

    I live in upstate New York currently but used to live and work in the greater Boston area and there is a place in Woburn Ma. that is just incredible. Are we allowed to name shops on this forum? Oh, well, why not? This place Pro Equipment was(is) absolutley amazing... My good friend and former Boss bought a couple Walkers there and also a bunch of handhelds. They took such good care of us that ANY time we went in with something that could be fixed in less than an hour, it was getting done stat! They always hooked us up with parts and accessories for free... We were being lazy greasing one of the machines because our grease gun had broke and they gave us one.... Just stuff like that that really set them apart.. A really good dealer set up is a win win for both parties really. They are getting the biz, and you are getting the royal treatment... SWEET! Just wanted to share my experience....
  9. larryinalabama

    larryinalabama LawnSite Fanatic
    Messages: 19,478

    Best to have some backup stuff

    IRRITECH LawnSite Senior Member
    Messages: 999

    Check there parts pricing. Get a list of common parts for your equipment and get them to price it. Check against online pricing. If they are raping you on the parts, that should give you an idea of what kind of dealer they are.

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