Truth, or is the distrributor/dealer giving me the run around

Discussion in 'Mechanic and Repair' started by procut, Sep 14, 2007.

  1. procut

    procut LawnSite Bronze Member
    Messages: 1,852

    I have 27hp kohler, air cooled that was new this spring. Since day one, it has used oil. I have mentioned this to the dealer on several occasions, and each time they say someting differant. (some oil consumption is normal, keep watching it, if there's an issue we'll take care of it, ect. ect) Today, I pull the dipstick out of it, and the oil level is about 1/16" of an inch below the add mark. I think, wow better get some oil in this. Its been 90 hours since the last oil change, BTW. Since I working about 6 blocks from the dealer, and I was practically driving by anyways, I decided to stop in and make them look at it.

    It just so happens, that a guy from the distributor was there. He comes out, a long with the dealer's mechanic. They check the oil and confirm its low. The guy from the distributor pulls out air cleaner and says that because its dirty, the engine can't get enough air and it using/burning oil as way of cooling itself. The air cleaner was a little dirty, but you still could see light through it. I've definatly seen air cleaners alot dirtier than this one.

    We put a new air cleaner in it, and he claims that since it can now get enough air, the oil consumption will return to "normal"

    Now I say, this is more BS because the engine has used oil since it was brand new. Not to mention the air cleaner was just a little dirty, not pluged with leaves or anything. Is this really possible or are they just giving me the run around?
  2. P.Services

    P.Services LawnSite Fanatic
    Messages: 6,319

    time will tell
  3. razor1

    razor1 LawnSite Bronze Member
    Messages: 1,985

    What's your oil use per 100 hours? What size and type of machine is it on? I have that same engine with 800 hrs., and it does'nt use much oil between changes. As far as the dealer/distributor blaming the air filter, sounds like a well used line.
  4. mattfromNY

    mattfromNY LawnSite Bronze Member
    Male, from Central NY
    Messages: 1,582

    I've got a Kohler 27 on my Ferris IS2000, machine has about 1000 hours on it, and we've never had to add oil between changes. Generally, we change oil at 100 hours. If we fill it to the 'full' line, at the next change the oil level will be just to the 'Add' line. I've had clean filters, dirty filters, stuck choke, good gas, bad gas..... you name it, it dont 'burn' oil.
    Could your machine have sat around at the dealership without being run, and possibly have a stuck oil ring? Maybe the dealer is just hoping it will free itself with motor break-in. ??????
    Just a thought.
  5. procut

    procut LawnSite Bronze Member
    Messages: 1,852

    Very interesting. As a matter of fact, it did sit around for sometime. It is a 2004 model and was sold finally this spring. (It came from another dealer that went out of business) Toro Z Master, 60", is uses a little over a half quart per 100 hours.
  6. johnp900

    johnp900 LawnSite Member
    Messages: 71

    16 oz in 100 hours is considered "normal" oil consumption by all engine manufacturers. You might have the dealer do a leak down test on the cylinders just to be sure.
  7. carcrz

    carcrz LawnSite Silver Member
    Messages: 2,085

    My Ferris' w/ the Kawasaki's don't use any oil at all in between changes. My Walker w/ Kohler 20 doesn't either.
  8. Restrorob

    Restrorob LawnSite Fanatic
    Messages: 11,029

    I agree with john here, The least your dealer could do is spend a few minutes and check it out just to make sure there are no issues.

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