well, here is the outcome to the tragic mulch job. i did "the right thing", as you would all have me do it, and what a disaster. we put in several yards of mulch for her. she inspected everything, gave approval, and paid the bill. 2 weeks later she advises me that she saw on a t.v show, and was told by a nursery worker, that the mulch should be kept 6 inches away from all plants. she insisted that i return, and create a 6 inch ring around all her plants(about 200 of them). my initial instinct was to blow her off completely. i should have followed my instincts. instead, yesterday afternoon i dropped one of my boys off for 4 hrs. after he created these 6 inch rings around all the plants, the job looked REDICULOUS!. and, now there is extra mulch, that she wants me to haul away and refund her money for! this is what happens when you do "the right thing". now i have to recoup the loss somehow or i'll never sleep at night. how will i recoup? well it's grub treatment season, it's a great time to make money for nothing. how many of your clients can tell the difference between costly merit, and cheap starter fertilizer? from now on i'll follow my instincts.