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Discussion Starter · #1 ·
another true story, and u guys thought i was messed up? ive come to a conclusion, the rest of the world is nuts, im fine. started a new customer beggining of july. she requested i knock each week for a check, i told her we dont do that. so, we mailed out the bills for the month of july, here is the note that was with her check:" i requested that u knock each week, and since u did not, i am deducting 37 cents for the price of the stamp, and 2 cents for the envelope, i wont charge for the time it took me to fill out the envelope, lick the stamp, and bring it to the mailbox."
 

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ok bobby...I think that you are pulling our leg. But if you are not pulling our leg, I would hire her right away for running the accounts receivable department. Someone that acts that way needs to be put to work for me;)
 

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Discussion Starter · #4 ·
yea, and u wonder y im so nasty to people. u can only kick a dog so many times before it gets vicious
 

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man, o man. I thought people were tight around here. I would get rid of her, seriously. this is the beginning of the end. PITA
 

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Sure signal that you should try to lose her... but you can mess with her first. If she sees the humor (below) you may actually have yourself a good customer.

Next time bill her the normal fee plus $.39, with a note that says "due to an increase in administrative expenses, we must increase the fee for servicing your account."

LOL!
 

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Bobby,

Here are a couple of ideas for you to resolve this issue.

1) Raise her bill by $1 send her a note back about additional processing fees that need to be accounted for for your additional book keeping time to make your accounts balance.

2) When you send out her bill include a self addressed and stamped envelopes .

It's a hard call to know which one would upset her more! :D

Seriously wouldn't sweat the 39 cents despite the principal of the whole thing

Ron.
 

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I say charge her the extra .39 and say that it costs you more to print her invoice than other customers because you don't get the bulk rate, and you certainly would not take a check from her without an invoice to give her on the spot.

Of course on the other hand, you're saving the .39 yourself by not having to send her a bill in the first place.
 

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Bobby, You never know she just might be pulling your leg but if she isn't the payment was received by its due date I would not sweat it. If it really bothers you ask her if she deducts this amount from the electric company, the water people, the phone people etc. Unless she is making payments to these people online she is spending the same amount to pay them.


Gravely_Man
 

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Discussion Starter · #11 ·
tell u what, she can keep her 39 cents. no problem. in 20 weeks that will be leess than 8 bucks.
 

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Is she an old lady? Sometimes they get a bit weird with age. You could put $0.39 in the envelope w/ your invoice to cover her expenses. It's nothing to get bent out of shape about though. How soon did she pay you anyway?
 

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We refuse to pick up payment after the job, mainly because I am usually not the one doing the job and I don't want my worker to have to handle checks. Never had a situation quite like this though. If I did I would handle it in a matter of two ways. If my schedule was booked and she could be replaced I would notify her that she was 37 cents short and expect payment in full or I would cancel service over priciple. I am stubborn like that. Heck, you are saving her having to write out 4 checks a month.
If my schedule wasn't full and I needed the business I would include a stamp with the self addressed envelope that we all ready supply.
 

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with all of our bills, we include a self addressed envelope, but I would never stamp them all, puhleeease! I would dump her, I dont care about the $ - her attitude would be a sign from God that "troubles a brewin!"
 

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if she sounds like a flake, acts like a flake, walks like a flake... then she must be a flake. A customer that doesn't pay is not a customer... but a crook. If she starts out like this where do you picture this thing could end up?

But factor this into your decision bobby. This lady could single-handedly supply you with your next 100 topics on here.

That should be worth something, don't you think?
 

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bobbygedd, I am very, very, VERY disappointed in you. This poor women was standing behind that door totally naked waiting for your 'knock', and you left her there... :mad:

Of course she is going to be mad.

I'd be insulted to get the 39 cents back, though. :dizzy:
 

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We put a return envelope with our billing.

Never had anyone deduct the postage. Though I have heard many odd ball reasons why I should stamp the return or go pick up the check.

I have had customers short their payment by a dollar or two and change, cause they round it down. I send them a statement of past due, they pay.

I have some that over pay a few dollars. They have a credit. I don't credit if they are rounding up change.
 

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Geez Bobby,

With all of your stories, I swear there's no way you're from south Jersey. Sounds to me more like West Virginia, Kentucky, Alabama or maybe just MARS :alien: . Where do you come up w/ these clients?? Is ther some small secluded town in south Jersey where all of the inbred people dwell?

I obviously don't have the imagination tat you posess.
 

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I'm sure the utility company, water company, cable company, ect.... Knock on her door every week to get paid. Just Drop her!
 
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