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umm hello?

Discussion in 'Business Operations' started by jocko1104, May 4, 2003.

  1. jocko1104

    jocko1104 LawnSite Member
    Messages: 141

    I use the service directory in the local paper to sub out a variety of work that I come across; pressure washing, Mason, tree service, decks and fences, etc.

    I am always amazed that when I place the call I am answered by "umm hello?" about 70% of the time. Why do people still do this?

    I guess that I am just ranting but to any lurkers out there considering how to obtain the professional image start with a dedicated phone line or even a line that has a different ring so that you can let the people calling know that they are speaking to a business.

    Quick story

    Called an ad and after the "umm hello?" I asked if this was the tree service. The gravely voiced lady proceeded to yell across the house "Harold!!!!!!! THE PHONE!!!!!" I politely informed him that I was calling to sub some tree work but I thought that It would be best to call elsewhere.

    How do you answer your business phone?
    Are you a professional or a yard boy?
  2. Gene $immons

    Gene $immons LawnSite Bronze Member
    Messages: 1,028

    Excellent post.

    When answering the phone, A clear and intelligent sounding voice can go a long way to impress a potential new customer.

    An example way to correctly answer the phone:

    "Frank's lawn care, Frank speaking"


    "This is Billy, How may I help you"
  3. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Messages: 4,771

    I use one phone line and usually answer "Progressive Lawn & Landscape". I try to determine by looking at the caller ID to see if it a customer or not. I have considered a seperate line, but all my advertisements are using my home phone. Also, just not busy enough to pay for the extra $40 a month for a seperate line.

  4. jocko1104

    jocko1104 LawnSite Member
    Messages: 141

    I'm not sure if it was a mistake or not but last year I purchased a "business" line mostly because I thought that I had to. Long story short 2 out of every 5 class were some telemarketer. Apparently the phone company feels that it is THEIR # and the will sell it and your info to anyone they please.

    This year I ditched that and went with Nextel. Same price and completely mobile.
  5. cos

    cos LawnSite Addict
    Messages: 1,253

    That's too funny. "HAROLD!!!!! THE PHONE!!!" He probably had to set his beer down and get off the lazy boy. I can only imagine the response he gave. "Yeah, I do tree work occasionally"
  6. jocko1104

    jocko1104 LawnSite Member
    Messages: 141

    Im glad someone else thinks that this is funny.
  7. CO.d 502nd

    CO.d 502nd Banned
    Messages: 288

    I answer firm and clear and since my last name is part of my biz name ,i say first thing my last name or the whole biz name either and or.
    I let my wife do most of phone answering though ,people are impressed by her italian accent.
  8. GraZZmaZter

    GraZZmaZter LawnSite Senior Member
    Messages: 740

    I used to answer my bus line " Lawnpro, can i help you" and my cell " This is Tom "

    Now that i have call forwarding to my cell, if i dont recongnize the number, i answer " Lawnpro, can i help you " Still answer shop phone the same.
  9. Navig8r

    Navig8r LawnSite Senior Member
    Messages: 477

    I only use one line..... my cell phone....... If I don't know the # on the caller ID, I always will answer "Good Morning/Afternoon, Picture Perfect"............... Seems to be received pretty well by customers... also have business message on the Voice Mail....... I DO NOT answer the line to an unknown # on Sunday or late in afternoon/evening...... I want people to realize they are calling a business, I don't want to "train" them that I will always be available 24/7........... LEAVE A MESSAGE!
  10. LakeCountry

    LakeCountry LawnSite Member
    Messages: 57

    It's amazing how unprofessional some of the lco's and other contractors for that matter are. We have a lot of very wealthy folks up here that would give you business just based on you calling them back....

    Amazing how simple that is and not everyone does it...

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