I'm relatively new to the site...so here's a little bit about me... I've worked in the customer service industry since I was 15, mostly summer jobs and part-timers through college. I picked up the lawn care and landscaping trade after working for TruGreen. I've never had a problem dealing with people, especially customers, and have always received compliments on my work. I've only been in business for myself for 2-3 months, working it part-time this year in hopes that I can operate full-time by Summer of 2010. Honestly, I'm trying to get and retain any customer I can while keeping my prices decent. I've had this customer for approx. 2 months, it started with a pine straw and mulch install and led to a "full service" lawn and landscape agreement. He is a big-wig...a dentist who owns his own practice and lives on a local golf course. I'm sure his expectations are set very high. Anyway...nothing has been said until my last visit...which was on a Thursday. He calls Saturday to ask "What the hell did you do here?...I've been spraying 3 ft. tall weeds for 2 hours!" Honestly, I didn't know what to say? I tried to explain that I had worked for 2 hours...which is what was billed out. I didn't have time to stay and pull every weed and assumed (bad idea) that I could pick-up what was left on the next visit. He continued on...saying that "If you don't want to do it, then I can find somebody else. I want it done PERFECT. And I DON'T want to keep having these conversations." This was the first time I've heard anything from him...I'm going this Tuesday, while he is home, so that he can "show me" what I missed, etc. What do I do/say? And how do I act? I don't want to let this guy run all over me, but it's good money, and before this he's been a good customer. Thanks guys!