Their out there, their everywhere, and you seen them every now and then. Don't just pass them off becuase you can't please them, make them profitable. Charge them more for the services you provide. They will arguee and/or try to bargin the prices with you, but they have been through many LCO's and know when they are talking to some one who will do what they want or want for free or less. Always make them sign off on what they require. Don't do the work on good faith, they will burn you. I have a few they keep coming back to me, but every time they leave and come back they get an increase in price. I always, I mean always make them sign contracts. I had one guy he was so anal, he didn't want any weeds growing in his rock beds, so he would weekly round up the weeds. I guess his back hurt, and I was on the road to KY for the EXPO, he got the guys to put all the rocks that blew out back in the beds and also pull all the weeds in the beds, because he had been to, busy to spray them. He would never of paid for the service, and he knew better than to ask. I would not do anything at his house other than mow becuase he was to cheap for my taste. He won't pay he don't get. Well I billed him for the pulling of the weeds, but not for the rocks. But to what I am trying to say is, he is a very profitable customer cause I charge him an arm and a leg to cut his lawn, and he can't find some one else to do it. Don't complain about them, charge them.