One lawnsite user, AGLA, in another thread, mentioned verbal discussion between landscapers and customers - in regards to being binding. I thought it would make for a good topic. Its something that I wouldn't have expected until a few years ago. I was on the Oregon Landscape Contractors Board as a board member. There were 7 of us. One day, we needed to hear an appeal by somebody. Basically, a claim was filed against a landscaper. A judge dealt with the matter first, and ordered that the landscaper install bigger boulders. In the appeal, our job was to vote among ourselves to overturn the judges decision, or support it. (we ended up supporting it). What I learned from this, was that the WRITTEN contract specified boulders of a certain WEIGHT. But the discussion between the customer and landscape contractor also involved SPOKEN information about the SIZE. The judge determined that the contract was to involve the SIZE also. So, that was an interesting piece of information to learn. That was one of the fringe benefits of being a board member - you can learn a lot, without being on the receiving end of a claim or a fine The license boards are like the small opening of the funnel. Everything, and every matter eventually seems to be discussed at one point or another.