We are in our 6th season...and I know we've been blessed with great customers and only 1 or 2 bad apples along the way. But this one takes the cake. Here's what happened: Dealt with housekeeper on design, bid, and payment. Homeowner signed bid. On day of install, ran into electrical issues...her outside outlets also had stuff inside on the same circuit. So we left mini-lights unplugged (BTW -- the mini-lights we tried to get her NOT to do from the beginning). She had electrician come out and add a circuit. She implied this was our fault and we somehow should have known that stuff inside the house was on that same circuit...and for the money she was paying we should have been able to add another circuit. Hmm....didn't know we were now supposed to be electricians. Got very bad feeling after install. Install was on a Friday. Electrician added circuit on Monday. We came out -- hooked mini-lights back up -- all was good. Didn't receive final payment...had collected 50% deposit at time of acceptance and normally other 50% is paid upon install. When I asked on Monday about payment, the housekeeper told me that the homeowner wanted to make sure the lights were working before she paid. Red flag. My husband and I specifically drove by her house (she lives about 5 minutes from us) every night last week...even took a picture one night...all was beautiful, on, and working. Still no payment. On Friday I called the housekeeper -- she didn't have check --- I asked for homeowner's office # --- left vm -- no return call. Saturday --- called home -- no answer -- no return call. Monday morning I'm upset. To make a long story short of Monday morning back and forth with housekeeper...she calls me at 3pm and tells me that the check is ready and I can pick it up before 4pm. Our weather has been bad, foggy and nasty, intermittent rain. Rains Monday afternoon and wouldn't you know it -- GFCI trips. She calls that evening. My husband goes out --- discusses with her about the mini-lights --- unplugs them so they can dry out --- and tells her we can take off the mini-lights, refund that price, and she shouldn't have any more GFCI problems. I was supposed to send over the price to her today of what we would deduct for the mini-lights. I didn't get to that today...I don't like this lady at all by now. She calls this evening...ranting and raving. "Her lights haven't worked right since day one" blah blah blah. Tells me how she runs a $50 million company...which she had also told my husband last night. Definitely a lady on a power trip. I try to stay nice. She tells me how our lights suck and she demands that we come out and take them down first thing tomorrow morning....and refund most of her money. She then tells me if we won't come take them down she will have someone take them down for us. I tell her -- that's fine -- go ahead -- you own the product. She doesn't like that answer...demands we come out tomorrow morning and take them down...or we will see her "fury" and she hangs up. Okay seasoned pros out there...help me out. How do I handle this? BTW -- I drove by her house a few minutes ago -- everything is on and beautiful except for the mini-lights my husband unplugged last night to let dry out.