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Discussion in 'Business Operations' started by Varsity L&G, Aug 21, 2005.
What does your Voicemail say when a customer calls and you are unable to answer?
You have reached ***** ***** Lawn Care. We are unable to take your call at this time, please leave your name and telephone number and your call will be returned. ****** ****** appreciates your business, thank you for calling.
Hi you have reached michael ****** and mikes lawn service, i am unable to take your call at this time but if you leave a message i will get back to you as soon as possible, thanks and have a nice day.
I.M. me sometime if you get a chance: my screen name is mcwlandscaping
oh, this is on my cell and at home except at home it has the family name instead of my name.
Hello, thank you for calling _and_ Lawncare our services include residential and commercial weekly lawn maintenance, landscaping, mulch delivery and installation and everything in between, this months special is xyz, please leave your name and # and someone will return your call within 30 minutes, thanks again for calling _and_ Lawncare.
I have always thought of changing my voicemail and offer some kind of deal. Because most customers will leave a message and call another company.
So like.......If we dont return your call by 6 P.M your 5th cut is free, or something of that sort
I don't like pressure like that.. since I am the one to handle all phone calls, I know that things can happen, and i might not be able to call back by 6PM. Then what? Then we'd be forced to give a cut away? Nah, I'm not that keen on that idea. Just my thoughts.
Very interesting concept. I would need to think about it some more to give a definate answer
Might want to offer a discount instead IE
If we do not return your call within 1 hr then we will offer you 10% off the price of your first mow or for installations it could be 2nd fert 50% off.
Seems to be a lot of possability to the idea, but would the potential customer want to wait to see if the discount amounted to enough to justify the wait
I have millions of ideas for my business, but it takes a while for me to think out the good ones.....
I'm starting up the firewood ads again this week. I've never thought about giving someone a price break before.
I do have my phone on me 100% of the time, on vibrate, but once in a great while you hit a yard that's in a slight dead spot.
I've even had it where I couldn't dig my phone out of my pocket fast enough, the call went to voicemail, and before I could call the ID number back, they were already calling another firewood guy.
I think I'll try the 10% deal within the hour.
That'll drop the price from $115 to $105 or so if I don't return the call for 4'x8'x16".
Hi, you've reached Jim Lewis at Lewis Landscape Services. It's spring-time and it's our busiest time of the year. And often I don't get a chance to return messages until evening. So please leave me a daytime as well as an evening phone number and I'll get back to you as soon as I can. BEEP.
I've had that message since about March 15th. I haven't gotten around to changing it to say summer-time yet. And it's probably just as well because people just assume I've been too busy to worry about it - which is true.