I am a home owner and just purchased a new Walker Mower Model HC-GHS through a local dealer. These are pricey mowers but there were two attributes that made it attractive; The grass handling system and the tilt-up mower deck. The dealer sold me on the fact that the Walker Mower would not nickel and dime me to death. Well, we got it home and immediately noticed that it would be nice to have arm rests for this unit since we mow on a slight grade, and lights since it was dark when we finished our first mowing. These are both options (standard on the Country Clipper and others) so I immediately began shelling out the nickels and dimes... I installed the arm rest kit, then the lights and discovered the first of 3 engineered defects. The arm rests could not be placed into the usable position (horizontal) because the frame of the light rack pinched the rubber about 1" on each side. That is a good formula for premature wear. .Tech Support wrote me that they were sending a different set of arm rests to the dealer. I will exchange them tomorrow. Now comes the good part. Installation instructions for the arm rest kit and lights are nothing more than schematics that are difficult to read and no real verbiage. I managed to install them except for the light switch. I removed the grommet that covers the laser cut hole for the switch. No matter how I tried, I could not get the switch through the hole to install it. Tech support acknowledged that the hole will be relocated in new models and that the circuit breaker on my unit needs to be rotated 90 degrees to make room for the switch. However, Walker did offer the dealer any labor allowance make the change and I am not about to move the "bird's nest" of wires that are difficult to access myself on a brand new mower. The worst defect is that the GHS (grass handling system) on units with the 9.5 Bushel tank has been upgraded ans is now powerful enough to minimize clogging. However, grass and dust blow out of the top hinged panel and on to the operator's back and the dust is a breathing hazard. Tech Support volunteered that about 1000 mowers after mine was built, Walker updated the design and now offers an "Upgrade Kit" as an option ad my expense. Mind you, I have just owned this mower for little more than 3 weeks and they expect me to buy the kit! The dust issue is legitimately one that i am contemplating reporting to OSHA as a health hazard. We had to wear a dust mask while mowing and had to change clothes in the garage before entering the house to avoid dropping grass and dust on the floor of our house. There has been some interesting and excellent engineering executed in the design of the mower, but the dealer should never make the statement that owning a Walker mower will never nickel and dime the owner to death. It already has!