ok pros, here is a list of things that have happened, in the past 3 weeks, and tell me how to handle them. #1- 3 weeks ago, did aeration and seeding as well as create 2 beds to be used for seasonal color. both were flowered using very healthy pansies, and mulched. returned today to check on the lawn progress.......not a blade of grass grew, and half the pansies were dried up and dead. knocked on the door, the lady said that her husband will start watering today, he hasn't watered yet. #2- aerated + seeded a different client roughly 3 weeks ago. same scene, they never watered, almost no germination. #3- same as #2. #4- put in several shrubs in late fall. client was told to DO NOTHING as far as fertilizing. 26 out of the 30 shrubs are dead. her husband told me that his wife, after i left in the fall, fertilized them once a week with miracle grow, till it was too cold to go outside. i refuse to spend one red cent of my own money to reseed, reflower, or replant for any of the above customers. u know damn well, when thier lawns don't grow, and the shrubbery + flowers don't come back to life, they will expect me to make it right, for free. please advise. make enemies? or spend my own money, to keep them happy?