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wanna make enemies, or go broke?

Discussion in 'Lawn Mowing' started by bobbygedd, Apr 26, 2006.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    thank u very much. my place will load it + cover it for you. when you drive away, adios
  2. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    cus it's not a childish game. a wholesaler makes thier money from dealing with pros, not little grass boys trying to plant 3 trees a year, and screwing all 3 of them up. you get "wholesale" and it comes with a price. and what do u call "wholesale"? my price is- a better product, for 40-50% off retail.
  3. PGA

    PGA LawnSite Senior Member
    Messages: 710

    Exactly. It comes with the price of you taking the chance the plant will be bad or the customer will screw up and not water it and more money will come out of YOUR pocket.

    I dont think Ill take that chance.

    If the plants you bought were warrantied you wouldnt be worried about this. If you pay extra for those that is passed on to the customer.
  4. AintNoFun

    AintNoFun LawnSite Bronze Member
    Messages: 1,807

    so you would eat the labor to remove and install the new plant because it died from neglect?
  5. Frontier-Lawn

    Frontier-Lawn LawnSite Silver Member
    Messages: 2,955

    whenever i do a landscape install or whatever for them and they dont have a sprinkler system, i make them sign a non-replacement irrigation wavier. has saved me from 2 $500 replacements so-far.
  6. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    I have learned you can't count on customers to water the stuff, they hired you to take care of the lawn because they either don't want to deal with it or they don't know enough about it or something along those lines... Regardless, ask them to water and you will lose, almost guaranteed.

    So I will NOT do something requiring water unless there is extensive rain in the forecast or it's that time of year. There are times I can do certain things without the need for said forecast just because there is plenty of time in which anything could happen (at least 60 days left in the window) so then if it doesn't rain at all, ok, that's too bad but also very unusual.

    Sprinkler systems ON or OFF, ok yeah that works but it's something you need to ask your customers - I've gotten to where mine enjoy informing me their system got turned on or off, mainly because I enjoy them telling me this because it leaves me less open for surprises.

    Oh yeah, very few things of mine carry a guarantee, and I am sure there exists no guarantee if there is customer interaction in the process. However, I do guarantee things where if the customer has to do absolutely nothing and they DO nothing, and it doesn't work, well I might can see about doing something about this problem then.
  7. SOMM

    SOMM LawnSite Senior Member
    Messages: 425

    (frontier, cool avitar why are you flying the MD state flag, i used to go to school there, you retired in FL?)

    So Mac and Frontier, you just tell them that they have to sign the watering form, or no start of the job?
    Sounds like a good idea, thanks.
  8. jeffex

    jeffex LawnSite Bronze Member
    Messages: 1,933

    I'm quite shure you priced the job to include some % of replacement cost as most do. I always tack on 10% extra on the bid for such call backs on plant material. It helps pay me to go back for dead plants due to homeowner neglect. Meet them 1/2 way on the price of the new plants or dump them If it won't hurt future business in the neighborhood. As for grass seed it will germinate eventually unless they put down a pre-emergent agent. Tell them to water or wait for mother nature
  9. lawnsplus

    lawnsplus LawnSite Member
    Messages: 107

    OK we deal with two commecial only nurseries, 1 we buy trees from and thats John Deere Landscapes, because they give a five year warranty. The other we buy everything else from and they give a 1 year from date of purchase.

    Although I have to say that we replace more plants and trees due to overwatering. They like to drown them here because of the droughts we have had the past few summers.

    I say replace the trees and shrubs, make them pay labor as it was their neglect that destroyed the plants. On the seeding make them pay for the entire thing again.

    I find that when I am the source of education for my customers they call me more often, sometimes a pain, but it can be very good, as many times the right way to do something seems daunting to the homeowner and then they ask if we can come do it for them...
  10. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Messages: 4,899

    I explain before they even sign a contract that I will be providing them with watering instructions for them to sign when I'm finished. They usually have a lot of questions regarding how and when to water so it helps them out. The part about the job being done to there satisfaction is just one more line on the page.
    My contracts are written where it says I'm not responsible for water either to much or to little, I'm also not responsible for acts of nature.
    If we get a down pour after a new lawn is installed thats out of my control and there's no guarantee.
    I have driven by homes after we done an install and see that its dry and I'll knock on the door point it out to them and tell them they just voided the guarantee and take a pic. The few times I've done it the people are have excuses but they also know that I'm right and the picture will prove my point and I never here from them. They also realize at this point that no guarantee means they better water OR THERE out a lot of money.
    If there's a problem thats MY fault I'll take care of it immediately at no additional cost
    If there's a problem that NOT my fault it will cost the customer to correct the problem.

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