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Just curious to see what others think of this.
I bought a 2.5" chipper shredder from my dealer in the spring of '04. It had a 2 year warranty. The brand was Simplicity.
The thing breaks down all the time. I have had it in the repair shop over and over and over.
This spring it broke down again and I was either going to have to go without, which isn't an option, or buy a new one. I was in a real jam. I needed to have a back-up machine anyway, though all of my other commercial equipment doesn't need a back-up (Stihl, Honda, Ferris, etc). I asked the dealer if he had any other models of chipper shredders and all he had was the same model, which is being made under the Snapper brand now. So I had to buy another one.
Well, the older one broke down again about 8 weeks ago. The rope housing is held on with rivets and those rivets had separated from the main engine. I took it in, the part remained on back order for several weeks. Finally, I call and ask about it and they say it is ready. I sent the crew leader in to pick it up and the dealer says this isn't covered under warranty...the bill is $100.
The dealer is standing on the argument that the chipper shredder isn't commercial grade, but when they sold it to me they knew damn good and well that I was in the business and that I would be using this commercially. I think they should have at least mentioned it to me before they sold it to me.
Should this be covered under warranty or not? Are there different "2 year parts and labor warranty's" depending upon whether something is labeled "commercial" or not?
Later,
DFW Area Landscaper
I bought a 2.5" chipper shredder from my dealer in the spring of '04. It had a 2 year warranty. The brand was Simplicity.
The thing breaks down all the time. I have had it in the repair shop over and over and over.
This spring it broke down again and I was either going to have to go without, which isn't an option, or buy a new one. I was in a real jam. I needed to have a back-up machine anyway, though all of my other commercial equipment doesn't need a back-up (Stihl, Honda, Ferris, etc). I asked the dealer if he had any other models of chipper shredders and all he had was the same model, which is being made under the Snapper brand now. So I had to buy another one.
Well, the older one broke down again about 8 weeks ago. The rope housing is held on with rivets and those rivets had separated from the main engine. I took it in, the part remained on back order for several weeks. Finally, I call and ask about it and they say it is ready. I sent the crew leader in to pick it up and the dealer says this isn't covered under warranty...the bill is $100.
The dealer is standing on the argument that the chipper shredder isn't commercial grade, but when they sold it to me they knew damn good and well that I was in the business and that I would be using this commercially. I think they should have at least mentioned it to me before they sold it to me.
Should this be covered under warranty or not? Are there different "2 year parts and labor warranty's" depending upon whether something is labeled "commercial" or not?
Later,
DFW Area Landscaper
