1. Ask the Expert: Fertilization Strategies for Success: Dec. 12, 2017
    Learn how to do more with less when it comes to your fertilization services. Join the live Ask the Expert event hosted by Koch Turf & Ornamental: Dec. 12, 12-2 p.m. ET in the Fertilizer Application forum .

Was I in The Wrong???

Discussion in 'Business Operations' started by Gatewayuser, May 18, 2006.

  1. Gatewayuser

    Gatewayuser LawnSite Bronze Member
    Messages: 1,765

    What would you have done? We were at my best customer's ( I make 5 digits off of them) house the other day and my employee(my brother) was admiring his brand new $65,000 BMW. My customer asked him if he would like to take it for a drive and he said really? He then threw him the keyless key and said have fun. So my brother got in a took it for a drive. When he got back my customer asked if I would like to take it for a drive and I said no thanks. I told my brother that I would like him not to drive any customers cars again. I think that it was not a good idea to drive a customer's car who makes up so much of my business, what would have happened if he would have gotten into a wreak? I would have lost the job I'm sure. If it would have been just my brother fine but we were training a new employee and I don't want him thinking its ok to do that. Was I in the wrong? My brother had mulch on him and I said to him your dirty and the customer said ahhh who cares you won't hurt anything. The car has white leather interior.
  2. Flow Control

    Flow Control LawnSite Bronze Member
    Messages: 1,267

    Business owners and workers have two different trains of thought. Owners look down the road while making present decisions. Workers train of thought is present tense only. Now if you are both partners since you said he was your brother I would then assume you are the business mind of the two.
  3. All_Clear

    All_Clear LawnSite Senior Member
    Messages: 443

    Obviously this "customer" has plenty of green to burn. If i knew the guy well (as in have gotten to know the customer on a friend type basis)... sure i would have driven it... If we were on just a customer/business relationship then no....

    The guy doesn't care... if he can afford a BMW, he can afford the insurance to cover the car... Along with the detail bill every week or 2.... So no wonder he didn't sweat it....

    If your happy with the decision you made then great... Just remember though this "customer" really trusts you and obviously your worker(s)... It's not every day you get to cruise at $65K car.....

    All Clear
  4. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    Well I tell you I own a 1988 325ic and a 1991 318is and between the two I spent just under 5 digits in the purchase price thou as old as they are, I really enjoy driving the bmw's and if a customer of mine ever offered for me to test-drive their sports car, I might think about it twice but I might also just hop in and take it out for a quick spin even if it was a ferrari or better yet, a lambo.

    Just one time, I'd have to step on it to feel the power. I dare say it would be highly intoxicating, hard to shake off later but oh what a once-in-a-lifetime experience. A 65k bmw has got to feel tremendously cool.

    Far as the wrecking, well, he didn't (WHEW !)
    So make it a one-time thing and no it is not ok, just this one time but don't do it again it was a very special situation and leave it at that.
  5. richallseasons

    richallseasons LawnSite Senior Member
    Messages: 479

    I see that you have not received any backing in your decision but I would say that you are correct and if that where me in your shoes I would have told my brother to forget about it when the keys got thrown his way.I feel that was beyond the profesional line to cross,but i am a hardass after all.
  6. True Harbor

    True Harbor LawnSite Member
    Messages: 114

    I've driven a lambo, bmw m5, bentley, maserati, rolls royce, ferrari etc. This was working at an FBO with private jets. Some of the jet owners even let me take the car home for the weekend. A vette ZO6 and a mercedes sl 55 amg i got to take home lol. Its hard to drive some of the cars cause they dont wanna move. So I'll be sitting there a few minutes before I can't figure out how to get it started and in drive its crazzzy. Anyways its def scary with some of the cars cause you have a ton of power and its a once in a lifetime exp unless you've got a great business that can let you afford one of these cars.
  7. sheshovel

    sheshovel LawnSite Fanatic
    Messages: 5,112

    Uh I say you made the right decision for yourself and I am afraid I would have caught those keys in midair and threw them right back to the customer.You were right.If he wants to drive one of those he can get all dressed up and go get a dealer to let him take one out for a spin.
  8. Splicer

    Splicer LawnSite Senior Member
    Messages: 992

    You are correct in your thinking...Any number of things could have happened out of your brothers control. Of course I find it rather odd that the customer offers you the keys to the Beemer but that is just my opinion...
  9. Gatewayuser

    Gatewayuser LawnSite Bronze Member
    Messages: 1,765

    He is a great customer, super nice and as soon as I bill I get the check in about 2 days. Also the only time I hear from him on the phone is when he has another big job for me to do.
  10. jpmako

    jpmako LawnSite Senior Member
    Messages: 593

    Smart move on your part.
    I would have been screaming at my brother had he actually said yes and taken the car. But this does show that this customer trusts you, and your employees. BTW I have driven a $60k car before and it got old real quick. I'll take my Chipped Duramax any day ...:rolleyes: and it was only $40k


Share This Page