this one time, this guy called for an estimate on maint. i went over, looked over the place, went in, and wrote down an itemized estimate for all the services. with total and complete disrespect, the guy is sitting accross from me at the table, looking over the quote, laughing and shaking his head. he tosses it back accross the table and says, "now let's try this again, see if we can get it right this time." i say, "well, let me get my calculator, i'll see where we can come down to better suit you." i go out to the truck, get in, and drive away. is there a better way to handle things like this?