Hey everyone, Just trying to get a general sense how other pond/water garden pros handle contracts for maintenance operations? No doubt many of you have some sort of spring pond cleaning operation followed by seasonal maintenance and a fall shutdown (if you're in a temperate zone like we are). I've used a pond cleaning contract for some time, mainly to protect myself in the event that an expensive koi goes belly up after the cleaning. This year, I expanded my contract to include maintenance, shutdown services, etc. after finding over 10% of maintenance invoices from last season went significantly past due. There of course was also the certain amount of "when you come, can you also..." that was way out of range of a maintenance scope of work. So far most clients have not voiced an issue with this new contract, but I did receive an interesting note today from a client who wanted me to continue providing service but would not sign because she had never signed a contract for pond maintenance service before (just a spring cleaning one). This got me to thinking: Do you have your customers sign some sort of contract or agreement prior to doing any work with them? This is likely a no brainier "yes!" for someone who specializes in landscaping but also does pond service, as it would be for anyone who is into the design/build aspect of ponds. How about those of you who specialize in pond service? What do you feel is or isn't necessary for your operation?