MAN! We should all take CS lessons from this business....and I am serious. No wonder they have made to where they are in the business world. On TUESDAY night I decided that we need a couple new computers for the office. So I went on line to DELL's Business site and built what I wanted and upgraded many of the specs of the base unit. I also added the latest version of Quickbooks because my current version is a couple years old. I am in no rush for the units really so I opted for normal 3-5 business day UPS delivery because it is currently free which saved me $90 x2. I finished the order at 11:33 PM that evening. On WEDNESDAY afternoon about 4PM a Dell CS Rep called ME to make sure that we had in fact ordered the computers and to verify the shipping address to protect us against ID theft. I realize it also keeps them safe at Dell, but it still was a very good CS move on their part. I later received an email that said the order was being processed and that the expected Ship Date was 5/30/06 and then 3-5 more business days for delivery, with delivery being between 5/30-6/5. Well TODAY, THURSDAY, 2.5 days after I placed the online order tand 5 days before the "expected ship date" the computers ARRIVED via UPS about 5PM.......amazing. No wonder Michael Dell has gotten to where he has. It sure made me think about our CS.