I am a small LCO with only 35 residential accounts and 1 commercial account. Recently I have had to face a big problem. Most of my customers would prefer I mow their yard at the end of the week so it looks on the weekends. Since it is just my brother and I, we cannot get them all done at the end of the week. I have even had customers threaten to take business elsewhere if I don't. I am not intimidated but would like to please the customer. I believe customer service is very important, but how far do I go?