Weird customer

Discussion in 'General Industry Discussions' started by siclmn, Nov 29, 2005.

  1. siclmn

    siclmn LawnSite Senior Member
    Messages: 364

    I was doing a cleanup and the vent hole in the foundation had no screen left. The owners had put a kitchen cabinet door against it and it was held in place by a rock. It was not tight against the foundation so mice could still get in. Being Mr fix it I thought that I would just run home which is a few houses away and cut a nice square from the wood and nail it over the hole. A few days later I got a call saying who told you to do that and where is our kitchen cabinet door? WTF? It had never occurred to me that someone would take a perfectly good cabinet door out of their kitchen to do a repair like that. But then again these people are weird. I called them the next day and left a message saying that I would make them another door but they have never called back.
  2. Mark McC

    Mark McC LawnSite Bronze Member
    Messages: 1,565

    Ever heard the expression "no good deed goes unpunished"?
  3. mcwlandscaping

    mcwlandscaping LawnSite Gold Member
    Messages: 3,163

    Oh well, it was a nice thing you did!! Good job!
  4. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Messages: 3,758

    Remo, that was nice of you to do that, but a rule of thumb I learned long ago is "Do not do anything you are not asked to do".
  5. siclmn

    siclmn LawnSite Senior Member
    Messages: 364

    I have just learned that lesson.
  6. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Messages: 4,899

    XYZ lawn cuttin, and fixin things company LOL
  7. Brianslawn

    Brianslawn LawnSite Silver Member
    Messages: 2,004

    isnt that bobbys company name?
  8. METRO 36

    METRO 36 LawnSite Senior Member
    Messages: 324

    If it aint broke dont fix it. One time i pulled up an old piece of carpet during a clean up from around some shrub's. Later on i was informed that was suppossed to be there for moisture retinion. SILLY ME I SHOULD HAVE KNOWN THAT. Unless they ask i leaf it like i found it.
  9. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    Sounds like you are a nice considerate guy. But when it comes to customers it's best never to go ahead and do ANYTHING without getting confirmation and the go ahead from the client. Otherwise, you'll end up getting screwed somehow.
  10. proenterprises

    proenterprises LawnSite Silver Member
    Messages: 2,296

    Never touch anything that wasnt discussed, because, most of the time, some wacky thing will happen. Some people are just plain wierd, and do all sorts of odd things around the house, and just dont understand when someone was just trying to help them out.

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