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Weirdest Excuse For Not Wanting Lawn Cut

Discussion in 'Business Operations' started by longislandlawn, Jun 26, 2013.

  1. longislandlawn

    longislandlawn LawnSite Member
    Messages: 143

    This guy calls up and says that he does not need a lawn cut this week because
    he has a couple of Cataracts in his eyes, maybe next week. What would you guys do?
     
  2. Joey waid

    Joey waid LawnSite Member
    Messages: 109

    He may have to have surgery to get them removed, and needs the money for copays.
     
  3. GrassGuerilla

    GrassGuerilla LawnSite Bronze Member
    Messages: 1,440

    One time? No problem. Next time he has a reason to skip a cut point out that this is weekly service. let him know that the next cut will be an additional 50%. For instance a $40 cut will be $60 if we skip a week.
    Posted via Mobile Device
     
  4. georgialawn88

    georgialawn88 LawnSite Bronze Member
    Messages: 1,075

    i own a pressure washing business as well as fert and pre emergent. The other day the guy tried to cancel his pressure wash appt because it might rain later that day. i have a very hard time not being a smart as* to people that say stupid stuff
     
  5. Green Clean

    Green Clean LawnSite Member
    Messages: 99

    I too own a PW company and have had a cancellation once this year due to rain. All I did was reschedule it, I can't force them to have it done. It is what it is, if I get an excuse that I feel is ridiculous then I file it and if it continues I drop the customer. For instance I had one that always had a reason they couldn't do it until it came out to me cutting a forest every three weeks or so. They are no longer my customer needless to say.
     
  6. VTLC

    VTLC LawnSite Member
    from ny
    Messages: 6

    "I m selling my house and the realtor wants the grass to grow." Had this last week. She is a pre-paid seasonal. :cool2:
     

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