What do i do?

Discussion in 'Starting a Lawn Care Business' started by Budget, Feb 22, 2007.

  1. Budget

    Budget LawnSite Senior Member
    from Pa.
    Messages: 368

    I was just informed that one of my customers past away last night.His Son called and left a message on my phone. Good customer always paid that day and never complained about anything.

    What should i send to the family?
    Never had to do this for a customer!

  2. Mow2nd-2

    Mow2nd-2 LawnSite Member
    Messages: 178

    send flowers
  3. toac

    toac LawnSite Senior Member
    Messages: 349

    flowers are always good
  4. greenoasis

    greenoasis LawnSite Member
    from Zone 6
    Messages: 30

    I would send flowers as well as a card with your condolences. The personal note might mean a little more than the flowers, but flowers seem to be the standard.
  5. echeandia

    echeandia LawnSite Bronze Member
    Messages: 1,131

    Write a thoughtful handwritten message in a card and send it to the family. I don't think flowers are necessary.
  6. lawnpro724

    lawnpro724 LawnSite Silver Member
    Messages: 2,201

    Send flowers and a nice card to the family and if you knew him for a long time and built a friendship with him over the years I would also suggest going to the wake and expressing your condolences in person. I shows respect for the person who died.
  7. GreenN'Clean

    GreenN'Clean LawnSite Bronze Member
    Messages: 1,512

    Def send flowers and a card and go to the wake if you can make it
  8. fiveoboy01

    fiveoboy01 LawnSite Silver Member
    Messages: 2,988

    Flowers and a card at the least...

    They cost very little but show that you care, and will mean a lot to the family.

    KUSTOMLAWNCARE LawnSite Member
    Messages: 19

    Send flowers or a plant with something like, sorry for your loss from your friends at (your buss. name). Have you seen the people that look at the flowers and who they are from there is quite a few of them. Shows you care and advertising at the same time.
  10. bj1bmx

    bj1bmx LawnSite Member
    from NJ
    Messages: 76

    i had a very nice customer die in a fire last year and had outstanding invoices due. i obtained the parents address from the neighbor and sent my condolences along with a note explaining that the balance was $XX to be paid out of her estate when convenient. Received payment no problem within a few weeks. Felt horrible asking for the money but its business. Be professional and human at the same time

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