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What do you do

Discussion in 'Starting a Lawn Care Business' started by Dunn's, Apr 9, 2006.

  1. Dunn's

    Dunn's LawnSite Bronze Member
    Messages: 1,534

    What do you do or tell someone if you did a leaf/spring cleanup for someone a week ago and you come by to cut and there are more leaves because there neighbors did not do clean ups.
  2. chriscraft

    chriscraft LawnSite Senior Member
    Messages: 390

    You can do it again if they want. in the fall we do around 4 cleanups for our customers with a lot of leaves , otherwise it is too difficult and time consuming. We charge for each cleanup form mid october til thanksgiving. Sometimes there are 6 of them
  3. oslo

    oslo LawnSite Member
    Messages: 54

    Personally, I would clean up what needed to be cleaned that would interfere with mowing, then mow with no extra charge to the customer.
  4. ed2hess

    ed2hess LawnSite Fanatic
    Messages: 14,456

    We stopped fighting with customers about charging extra for leaves we usually just charge $10 over the mowing price. They normally don't complain and that way we don't have to waste time getting approval. We do take pictures of all work like this in case of an argument.
  5. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

  6. NEPSJay

    NEPSJay LawnSite Senior Member
    Messages: 492

    do you always work for free? or you get paid in milk and cookies sometimes?
  7. daveintoledo

    daveintoledo LawnSite Silver Member
    Messages: 2,587

    charge for another cleanup if they want, or have them talk to there neighbors about picking up there yard
  8. lawnsplus

    lawnsplus LawnSite Member
    Messages: 107

    Get rid of your bagger, and mulch em....

    Or just bag em and take the loss....

    Either way what you tell the customer varies by customer.. Some of my customers take add ons alot easier than others. Just tell them whats going on and feel them out. If you think you can get more for it do it but don't risk losing a customer over it, its really not that much work unless you are talking about a ton of leaves.
  9. daveintoledo

    daveintoledo LawnSite Silver Member
    Messages: 2,587

    take the lose, for what, you cleaned the yard, it needs cleaned agian.... they either pay or they get dropped...i have too many customers to screw around.....

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