What do you say to a new customer?

Discussion in 'Starting a Lawn Care Business' started by sancho_man_orlando, May 29, 2007.

  1. sancho_man_orlando

    sancho_man_orlando LawnSite Member
    Messages: 216


    So I've been getting majority of the estimates I give as work to complete.

    Most of these people have commented how I'm the only one who showed up... or they're surprised I'm the only one who called back or answered the phone...

    So, knowing this I think 90% is just showing up.

    However, what do you guys say or do that you feel puts you in a brighter light in front of the customer?

    I usually get there in my dark tinted toyota camry, hop out with the closest business card (sometimes it's the one with big mac sauce on the side or spilled coffee on it), my clip board and knock the door.

    They tell me what they want and I ask if it's ok to go in the back... I usually ask if there are nekkid people or mean dogs back there... I usually get a chuckle, check it out and write out my estimate and hand it to them as I leave.

    I'll sometimes make it kind of high pressure too... I tell 'em I got about 3 days worth of work ahead of you but... if you want I can knock this out for you probably tomorrow or the next day as I service "this area" on such and such day.

    How are you guys handling these things?

  2. bohiaa

    bohiaa LawnSite Fanatic
    Messages: 5,220

    well I have recived a few for just showing up too...

    however in my neck of the woods.... being white and speaking eanglish. seems to go a looooooong way........

    funny you should post this.... Just today I was talking to an elderly lady " it was her 2nd cut" she told me why I got the contract instead of someone else.... she told me that I took my glasses off and looked her right in the eye when talking to her.... she said some other lawn services that she had talked too woulnd even take there shades off soe she couldnt see there eyes..............

    Public..... hu there a funny bunch......
  3. lurch

    lurch LawnSite Member
    Messages: 221

    I make sure to make and keep eye contact...not creepily, just enough to show the customer they matter and they're not just a number...
  4. YukonG

    YukonG LawnSite Member
    Messages: 93

    It does in my area also. I can't tell you how many of my new/prospective customers comment about how nice it is that I speak English...:laugh:
  5. MeadowsLawnCare

    MeadowsLawnCare LawnSite Member
    Messages: 192

    I used to run a business for another company and this was part of their philosphy. It doesn't matter if you mow lawns or scoop dogshit, like it or not every time you write an estimate your on a job interview. You show up in nice clothes, you shave/shower, give a good firm handshake, you dont chew gum, you dont cuss and you make eye contact. It will seperate you from the pieces of **** that are trying to make a quick buck and you will look like you take pride in your business.
  6. Roger

    Roger LawnSite Fanatic
    Messages: 5,943

    Obviously, situations are different in different locations. But, the "just showing up," or "just returning a call," is often the only thing needed to get a new customer in my area.

    I am amazed at the threads I have read over the years on LS about "... I don't even call them back," "... why bother to make a trip," or other similar comments. And, those threads are intermixed with "how much are you spending on advertising?"

    I could be wrong, but perhaps the two kinds of threads are coming from different regions of the country. But, the attitude of "not bothering to call them back," "... why bother" is so often expressed here on LS.

    Apparently, lack of response is the reality in my area. People wouldn't be calling pleading to have somebody come to do their work. Two weeks ago, I told a lady "I can't squeeze you into my schedule, no room." Last week, she called back, "can you please make room for me in your schedule." She did not want to take "no" for an answer. I was the only one who returned her call in the first place. Yesterday, a woman called by referral. She wouldn't take "no" either.

    My point is that often common sense will go a long way to building a business. I'm sure there are some areas where the market is more highly saturated than others. However, a simple response on callback may bring more results than expected.
  7. Allens LawnCare

    Allens LawnCare LawnSite Senior Member
    Messages: 926

    Keeping eye contact is very important...shows that your into what thier saying. Also be honest...I won't take a job if I can't do it.....Also keep in touch if your suppose to be there on tuesday and can't make if give them a quick call and explain why, don't just take for granted that you can always go over Wednesday
  8. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Messages: 7,961

    I get the " you are the only one to call back" thing often. As much competition as there is in our area, I could grow if I could find workers. I am so backed up.
  9. Prestige-Lawncare

    Prestige-Lawncare LawnSite Senior Member
    Messages: 753

    Funny how simple it is isn't it?

    Another thing that is so simple ... yet so important and works wonders. Call them by their name! Treat them with a little respect and kindness (they are the homeowner you know) ... and that really lays it on thick.

    The business is usually there if someone wants it.
  10. bohiaa

    bohiaa LawnSite Fanatic
    Messages: 5,220

    Agree.... I know I would'nt want to be treated this way......

    even if I cant take the job, just a simple call back is common curtiosy

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