It doesn't sound like it was a success. Maybe they are doing a major update on their site, but it can be done and leave the old one up, but a lot of major sites close them for a while while doing this. It doesn't make sense to me. I remember JRCo was down for a long time for a new look too.
It could have been they were just too picky. I inquired of them about leasing a mower. Everything was going fine until I told them that I was getting other quotes from other leasing companies. They then informed me that there was nothing they could do for me. If you can't stand the heat, get out of the kitchen.