What is the best advice you have ever received?

Discussion in 'Lawn Mowing' started by turbo5560, May 27, 2007.

  1. turbo5560

    turbo5560 LawnSite Senior Member
    Messages: 303

    What is the best advice you have ever received, whether you figured it out through years of work or some wise soul once told you. Such as how to mow better, how to respond to customers more effectively, what equipment to buy, etc.

    For me, mine would be to "never say no." If a customer asks you to do something for them, no matter how much of a pain it is, I do it. If they ask me to wash their car, I will. Do what ever it takes to make the customer happy. Many times they ask me about fertilizing, which legally I can't do, but I say oh sure I can take care of that for you and I will call a place that does fertilizing and have them do it. By saying no you bring on the possiblities of being replace, at least that is my take.

    If the customer is happy, then I'm happy!
  2. tacoma200

    tacoma200 LawnSite Fanatic
    Messages: 5,426

    I say no sometimes. I think saying yes all the time would be a mistake. They would soon take advantage of you. But to some extent I will go the extra mile for the customer. Do a professional job, charge a fair (not lowball) price, build a relationship with the customer, if your winning all your bids your not charging enough.
  3. LindblomRJ

    LindblomRJ LawnSite Silver Member
    Messages: 2,570

    Sometimes no is a good thing. I am all for learning however if you have absolutely no no knowledge of something is be best to steer clear of it before its screwed up and you end up costing your former client more money.

    Part of being a professional in knowing what your limits are. Equipment skills or whatever.
  4. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    charge accordingly
  5. grass-scapes

    grass-scapes LawnSite Bronze Member
    Messages: 1,552

    The best advice I have ever received?

    Marry a Rich Woman.

    Do I always follow advice?

  6. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    My dad said the same thing to me...he said, "marry for money, love can always come later" :laugh:
  7. bohiaa

    bohiaa LawnSite Fanatic
    Messages: 5,220

    dont take any wooden nickles
  8. mowerman90

    mowerman90 LawnSite Bronze Member
    Messages: 1,491

    When in doubt, overcharge!

    Never work for Doctors, Lawyers, or Clergy, not necessarily in that order.
  9. txgrassguy

    txgrassguy LawnSite Gold Member
    Messages: 3,083

    Know your business model and financials', learn when to say no and charge pita's accordingly.
  10. LindblomRJ

    LindblomRJ LawnSite Silver Member
    Messages: 2,570

    never bet on the horse named elmers at the race. Don't care how long of a longshot it is.

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