i have had this customer 3 yrs. the first year, informed them the ground was hard as a rock, needed some work. they didnt want to spend the dough. the lawn looked sweet till august, then they lost the whole lawn. they never watered. they swore it was grubs, i told them it was not grubs, they didnt want to hear it. i did not find even one grub in the soil when we tore everything up and reseeded. they acted like i didnt know what i was talkin about. thatched, reseeded. next year, raised price, lawn looked great, again advised them they needed to break up the soil a bit, aerate+gypsum. they didnt want to spend the money. lawn looked great till august, then they lost the whole lawn, again. again, they said it was my fault, i let the grubs destroy thier lawn. on the 2 k front lawn i found about 10 immature grubs on the whole thing, they didnt want to hear it, it was my fault.reseeded, it came in nice. year #3 is this year.i advised them they needed aeration, ive raised their fees by $70 a month over the 3 yrs. i informed them that, if i saw that they werent watering, they would either have to pay me to come by and water, or hire someone else. they watered. the lawn looked great till 2 weeks ago. looks like a fast spreading fungus got it. i treated with bayleton, the spreading stopped, but the damage is irreversable. they again tell me its grubs, and its my fault. there is not one grub on this property. i treated with merit @ 3.5 lbs per k, in mid june, then treated with talstar in july, then treated with dilox aug 15th. the same time thiers started looking bad, others in the area had the fungus also. but others seemed to have recovered with minimal damage. i am telling them that the soil needs work. with all the rain we had, and all the watering they are doing, the ground is still rock hard. the roots are unable to become strong enough to withstand heat stress and disease, so instead of a quick recovery, or minor damage, they get hammered.